USPS DELIVERED PACKAGES
Please be aware that all packages are shipped via USPS First Class Mail and USPS Priority Mail. Because domestic shipping is free of charge, no receipt signature is needed and if a package appears as “Delivered” on its tracking, Gel-V Corp. will not be responsible for any lost or missing items.
Gel-V Corp. is not to be held responsible for any USPS delays. Our responsibility is to ship out orders one (1) business day after receipt. We are closed on weekends. Orders received on Saturdays and Sundays will dispatch the next business day. Any delays after a package leaves our facility is USPS’s responsibility. We appreciate your patience with USPS shipping during high season and suggest if you have a deadline to receive your package choose expedited FEDEX shipping at checkout.
INCORRECT SHIPPING ADDRESS
Know we value our customers, but ask that you carefully verify all of your information is correct before submitting a payment. Vanna Belt cannot be held accountable for packages lost due to INCORRECT OR OLD ADDRESSES PROVIDED BY YOU during purchase. If you send us an email to change your address after an item has been shipped, we will not be held responsible if our carrier is unable to change the delivery destination. If your package is returned to sender (Gel-V Corp.) and arrives at our facility we will notify you and you can pay per item an additional $3.00 domestic and $15.00 international to reship it. But if your package never arrives back at our facility, we cannot and will not reissue your order. It is your responsibility to track it and notify us when you see it been returned to our premises.
USPS Returned Deliveries Due To Unknown Address Or Incorrect Address
All returned deliveries incur fees. Unfortunately, our company experiences additional charges when a package is returned as undeliverable. Please keep in mind once a package is assigned to you, we cannot accept it back. We unfortunately cannot prove it has not been tampered with; therefore it cannot be resold. In order to complete the transaction, all US orders are required to pay per item an additional $3, international orders incur an additional charge of $15 per item.
International Orders: Customs Clearance Issues
All imported goods are subject to Customs clearance in every country. When you purchase from GEL-V® the goods are sent from USA. Therefore, you assume the role of the importer responsible for the goods when they pass through customs in your destination country. According to our general terms and conditions, we will fulfill any orders placed on our website, but the responsibility to confirm the goods are permissible in the country of delivery remain on the purchaser. This includes requirements related to clearance, taxes, shipping policies, etc. applicable in that country. GEL-V® cannot and will not offer advice or pre-shipment information on customs issues in any regard.