RETURNS & EXCHANGES POLICY
Please review your orders carefully before finalizing to ensure correct sizing and product requests.
Due to health and security purposes, all topical gels (Gel-V, Gel-V Hot and V-Glow) are not eligible for returns, exchanges or refunds. Please review the ingredients on each product thoroughly and make sure you are not allergic to any of the ingredients as there are no exceptions to this policy.
V-Belts series are considered undergarments so therefore for hygiene reasons we cannot accept returns on any of our V-Belts, V-Vest, V-Body, and V-Belt 2.0’s. We will allow a one-time size exchange within 7 days if unused and in packaging. No Refunds. Please refer to the sizing chart and read carefully the instructions (which is located within each product page) when placing your order to ensure you receive the correct size. We simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to exchange worn items for hygienic reasons. Items worn for longer than 5-10 minutes are considered worn and cannot be exchanged.
For any V-Gear we will allow a one-time size exchange within 7 days if unused. No Refunds.
REQUIREMENTS FOR EXCHANGES
Exchanges apply to both domestic (US) and international orders and are subject to quality approval and inspection at our warehouse personnel. Please take extra care to inspect and test all returned items to ensure these requirements:
- All tags attached
- No smells other than natural product orders
- No animal or pet hair
- No stretch marks or permanent wrinkles on items with latex
- Original packaging
- Within 7 days of the date you received your initial purchase
HOW TO MAKE YOUR RETURN OR EXCHANGE
1. Before returning any product (V-Belts or V-Gear only) to us, please contact our Customer Service at firstname.lastname@example.org to confirm if the product is eligible for exchange. Please include your name, email address, order number, items to be exchanged, reason for exchange and approximate date of purchase. You will be emailed detailed instructions to follow.
2. When you are ready to ship the product back to us, please remember every order MUST be accompanied with your name, last name, email, and ORDER number and the reason for the return. Please ship your return/exchange package to the following address:
SHIP TO: Gel-V Corp Att: Return 8161 NW 60th Street. Miami, FL 33166 *
Note that the above address is not a physical store location and is to be used for mailing merchandise only. It is the purchaser's responsibility to cover the cost of shipping to return the product.
3. Once we receive your order back we will proceed to inspect the product and confirm you via email if the exchange is approved.
4. If it is approved, we will ship out the exchange. We will cover shipping cost (cheapest rate). If the product is not approved, it will be the purchaser's responsibility to cover the cost of shipping to return the product.